Refunds

If we cancel, or we cannot attend, we refund the deposit in full to the same PayFast method. Banks can take a few business days to show it.

If you cancel in time (see Cancellation), we refund the deposit in full. Once the van has left for your job, or we have started the inspection, the deposit is kept toward the call-out or inspection already underway. If you do not agree further work after the inspection, you only pay that agreed call-out or inspection amount. Anything you paid above it is refunded.

Completed work you agreed is not refundable. A failed payment is not a booking.